Why Softes

  • Our Mission
No matter how responsive a system may be, if it serves no use in management and business innovations, then it creates no value. The starting point of any service should be devising ways to get the most from management information and optimizing on-site operations. Our Mission is to do our utmost to provide the best system services without confining ourselves to traditional methods and remaining user-oriented in every situation.
Implementation Is Not the Goal
Implementation Is Not the Goal
What we mean by “Best Use, Best Value” is utilizing information systems in the most effective manner on a day-to-day basis in order to bring greater efficiency to management innovations and business. This is our goal, and to that end, we assist clients with implementation and usage in ways that suit the stage of progression their systems are at. This progression goes from the unsteady state seen shortly after full system deployment, to the smooth and stable operations that come with greater familiarity and use, and finally to the “Best Use, Best Value” stage.
Our Strive to Success
We engage in various efforts to help achieve our goals, from establishing new implementation methods to professional training.
We engage in various efforts to help achieve our goals, from establishing new implementation methods to professional training.
01
Business Design
The “Business Design” phase is essential in deciding on the goals for implementation, making the important considerations for accomplishing said goals, deciding on a course of action to resolve issues, and eventually creating a system instrumental in management. Our exclusive User-Direct Methodology® for system implementation places Business Design into our upstream development processes, and by conducting prototyping for quick installation and checks while incorporating input from frontline users into the system at the same time, we are able to implement said systems for an entire company all along the same trajectory.
02
Prime Contractor
  • We do not use vendors or subcontractors from any other companies; we form teams made up of our own full-time employees for each client and they are fully responsible for providing and carrying out the services we offer.
03
Consultants Well-Versed In SAP Systems, Management, and Business Operations
In addition to our expertise with SAP systems, we can also see things from a management and operations point of view. The quality of a consultant’s services is entirely reliant on their knowledge, and every Softes’s employee, who handle client cases, have undergone extensive training to bring and to bear real working knowledge of their respective fields.
04
Comprehensive Service
We offer a comprehensive list of services that include consulting on implementation, operational support, client-commissioned operations on their behalf, add-on program development, and rolling out systems at subsidiaries and locations overseas.
05
Leveraging Various SAP Products to Help Propel Your Business Forward
We aid our clients by putting to use the SAP solutions they need. Our portfolio includes: SAP S/4HANA, SAP Business One for ERP aimed at small to medium-sized companies and subsidiaries, SAC (SAP Analytics Cloud) for accelerating the decision-making process, SAP SuccessFactors to implement strategic human capital management, SAP Ariba to augment procurement (purchasing) execution, and SAP Enable Now (SEN) for improving productivity through effective learning and study.
06
Softes Solution Library
We have over 100 kinds of standard add-on programs and solutions developed based on our extensive implementation and operational support record, helping clients get even more out of their SAP systems.
Providing Services to 180+ Companies as a SAP Systems Specialist
  • Softes has been a SAP specialist for nearly 25 years and we have supported a wide variety of companies across numerous fields and industries. In 2012—15 years after our establishment— we had served a total of 100 companies, increasing that number to 180 in 2021. Going forward, we will continue improving the quality of our services and strive to expand into new businesses and domains.
  • Providing Services to 180+ Companies as a SAP Systems Specialist
  • Softes has been a SAP specialist for nearly 25 years and we have supported a wide variety of companies across numerous fields and industries. In 2012—15 years after our establishment— we had served a total of 100 companies, increasing that number to 180 in 2021. Going forward, we will continue improving the quality of our services and strive to expand into new businesses and domains.
Client Feedback
• Softes explained the process of proposed software, covering its various features and settings with a story-like progression that made it easy to visualize and better understand everything. Also the Softes team didn’t just explain the features, they went so far as to explain how each of them would be helpful in carrying out our work, so that in turn gave us a clearer image of the benefits.
• The way Softes took stock of our business operations, examining what duties were actually necessary and devising a vision to work toward, was incredibly helpful and it’s something we want to capitalize on going forward.
• Softes informed us of opportunities for improvement whenever they found them, so we are greatly satisfied with their work. No matter which consultant we worked with, the quality of service was always consistent and quite high compared to the vendors we had worked with before.
• In addition to monthly updates, Softes holds an annual briefing session for us and we are able to share the effectiveness of commissioning maintenance work to them throughout the company. This is great for us and we would like to continue working with them in the future.
• When we ask Softes questions, we get immediate answers that include causes, and the basis for the answer, and also expected effects on other systems and operations. That alone is fantastic.
• Despite the COVID-19 pandemic, we are receiving excellent support. It feels as if response rate has not changed.
* Source: Questionnaires and client satisfaction surveys conducted by Softes Co., Ltd. (2012–2020)
  • * Source: Questionnaires and client satisfaction surveys conducted by Softes Co., Ltd. (2012–2020)